Tenurely

What we collect

Tenurely stores account details, landlord profile information, property addresses, tenancy records, compliance tasks, reminders, repair records, activity logs, audit events, and documents uploaded by users.

Why we use it

We use this information to provide the service, authenticate users, organise compliance records, schedule reminders, maintain audit history, improve reliability, and respond to support or data-rights requests.

Personal data in documents

Uploaded documents may contain personal data about landlords, tenants, contractors, guarantors, or other people. Users should only upload information they are entitled to store and use for managing their rental property records.

Processors and infrastructure

The production service may use hosting, database, object storage, email delivery, error monitoring, and analytics providers. Before public launch, this page should list the exact subprocessors used in production.

Security

We use authentication, private document storage, access checks, and audit logging to protect records. No internet service can guarantee absolute security, so users should avoid uploading unnecessary sensitive information.

Retention

Records are kept while the account is active or where needed for service integrity, legal defence, audit, security, or accounting purposes. Users can request export or deletion through the data rights page.

ICO registration

UK businesses processing personal data may need to pay the ICO data protection fee unless exempt. Tenurely should complete the ICO self-assessment before production beta and publish registration details here where applicable.