Privacy policy

What we collect

Tenurely stores account details, landlord profile information, property addresses, property ownership/contact details added by users, tenancy records, compliance tasks, reminders, repair records, activity logs, audit events, and documents uploaded by users. If you register interest in the private beta, we collect the details submitted in that form, such as your name, email address, landlord type, property count, location, and what you want Tenurely to help with.

Why we use it

We use this information to provide the service, authenticate users, organise compliance records, schedule reminders, maintain audit history, improve reliability, respond to support or data-rights requests, and decide whether a private beta request is a good fit.

Personal data in documents

Uploaded documents may contain personal data about landlords, tenants, contractors, guarantors, or other people. Users should only upload information they are entitled to store and use for managing their rental property records.

Processors and infrastructure

The production service uses hosting, managed database, private object storage, and email delivery providers, including Vercel, a managed Postgres provider, Cloudflare R2, and Resend. Private beta interest forms are sent by email to the Tenurely support inbox rather than creating a public account.

Cookies and similar technologies

Tenurely currently uses a strictly necessary session cookie to keep users signed in and protect access to their account. We do not currently use analytics cookies, advertising cookies, tracking pixels, heatmaps, or similar non-essential tracking technologies. More detail is available in the cookie policy.

Security

We use authentication, private document storage, access checks, and audit logging to protect records. No internet service can guarantee absolute security, so users should avoid uploading unnecessary sensitive information.

Retention

Records are kept while the account is active or where needed for service integrity, legal defence, audit, security, or accounting purposes. Users can request export or deletion through the data rights page.

ICO registration

UK businesses processing personal data may need to pay the ICO data protection fee unless exempt. Tenurely will review its ICO registration requirements as the service develops and will publish registration details here where applicable.